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Practice Management

Mrs Rachael Eade

Rachael is responsible for the general management of the surgery. She is supported by a team of 23 staff including reception staff, administrative staff and cleaning staff. All who work extremely hard to ensure the smooth and efficient running of the practice.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Our Admin team are responsible for patient referrals, Insurance and Solicitors Reports and patient liaison.

They also provide admin support to the GPs, Nurses and Practice Manager.

Reception

Our team of fully trained receptionists are there to help you by making appointments to see the doctors or advising on administrative problems. They have a difficult job to do with telephone calls and enquiries coming from every direction. When you telephone for medical attention the receptionist may need to ask one or two questions in order to judge the urgency of your request. They have been asked to do this, but this information you give them will always be treated in confidence as they are bound by the same rules of confidentiality as doctors and nurses. If they cannot answer a query they will undertake to find someone else who can.

 
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