Appointments

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

A Guide to our Appointments System

You can book an appointment anytime 365 days a year either online (please register at reception) Please note: Due to Coronavirus we have currently suspended our online booking system. You can also use DoctorLink.

DoctorLink

We have introduced Doctorlink as an opportunity to direct our patients to the best care available to them. This new online service will ask about your symptoms and previous conditions and then offer you the best services based on your answers.

For all urgent appointment, we ask that you undertake a symptom assessment through Doctorlink

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required then you have the opportunity to book an appointment online. You will be directed to the appropriate appointment slots available at the practice. The information you have submitted during your Doctorlink consultation will be available to your clinician so that you do not have to repeat this during your appointment.

Sign up is easy, please see here to register. We ask that all patients aged 16 and over do this as soon as possible so that when you need the service you are ready to go.

The App can be downloaded for both Apple and Android phones so that you can use the service on your mobile devices.

Download on the App Store
Get it on Google Play

Extended Hours

For those patients that work full time and find it difficult to come to the surgery during normal surgery hours of 08:00 to 18:00, the Practice holds late evening surgeries from 18:30 to 19:45 one evening every week, as well as a Saturday morning surgery once a month from 08:30 to 11:30. These appointments are only pre-bookable and the telephones are not available during these times. Please check with reception staff to book an extended hours surgery appointment.

Appointments

Due to Coronavirus we are currently offering telephone, video or Face to Face appointments as appropriate.

When you call the Surgery, the reception team will ask you a little bit about your condition so that they can ascertain if your request is urgent or routine.

All requests will be added to a telephone triage list and a GP will call you within 24 hours or sooner if your request is urgent.  We plan to call all routine patients within 3 working days but this could  extend to 5 days working days at busy times.

If the Doctor needs to see you Face to Face they will arrange this with you.  Whilst the Coronavirus is still in circulation please do not come to the surgery unless requested to do so.  We would also request that you wear a face covering in order to help us keep the practice virus free.

Telephone 01179 376835

 

Appointments Not Attended

Patients are advised to contact reception to cancel any appointment they cannot attend. Many hours of clinician’s time are wasted when patients do not attend appointments and do not inform the Practice they cannot attend.